Seasonal Product Support Associate

Job Summary

A company is looking for a Seasonal Product Support Associate to deliver high-quality user support.

Key Responsibilities

• Manage and reduce support ticket backlog while addressing incoming requests
• Provide on-demand rostering support and handle manual user additions and license assignments
• Document Salesforce workflows and maintain data imports while assisting with demo account management

Required Qualifications

• Recently completed a Bachelor's degree or have experience in customer service or technical support
• Comfort working with data, spreadsheets, and basic technical systems
• Experience with customer support tools or Salesforce is a plus
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Fluency in written and spoken English