Seasonal Quality Assurance Specialist
Job Summary
To support the sales quality and compliance standards, the full-time Seasonal Quality Assurance Specialist will collaborate with sales supervisors and management teams remotely, reporting QA results, participating in calibration calls, and assisting with sales agent coaching through various communication methods.
Key responsibilities
- Report QA results to the Sales and Quality management teams
- Participate in calibration calls with sales leadership, providing feedback on call center trends
- Assist in coaching sales agents and retrieving call recordings for analysis and training purposes
Required qualifications
- Bachelor's Degree or equivalent combination of education and experience
- 3+ years of relevant work experience, preferably in call center or Medicare industries
- Experience with NICE inContact, LevelAI, or other AI solutions
- Knowledge of risk assessment concepts
- Analytical thinker capable of executing in a fast-paced environment
Complete Job Description
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