Seasonal Quality Specialist

Job Summary

A company is looking for a Seasonal Quality Specialist for their remote customer operations team.

Key Responsibilities:

• Review and evaluate customer service representatives' phone, email, and chat contact records for accuracy and quality
• Provide timely and constructive feedback to improve the customer experience
• Support team leadership by serving as a subject matter expert on customer service standards and best practices

Required Qualifications:

• 1+ years of customer service experience, preferably in an eCommerce or retail setting
• Well-developed computer skills, including Google Docs, Sheets, and Slides
• A record of meeting or exceeding performance expectations in the past 12 weeks