Seasonal Reporting Analyst

Job Summary

A company is looking for a Seasonal Associate Reporting Analyst.

Key Responsibilities

• Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client
• Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting
• Oversee and escalate system-related issues as needed, working toward timely resolution

Required Qualifications

• Experience in IT service and support management
• Knowledge of Contact Center processes and support
• High degree of customer service skills
• Ability to manage multiple issues and prioritize appropriately
• Strong project management skills