Seasonal Senior Quality Evaluator

Job Summary

Working remotely on a seasonal basis, the Seasonal Senior Quality Evaluator will monitor, evaluate, and audit inbound and outbound calls as well as other contact methods, ensuring quality standards are met while maintaining departmental productivity requirements.

Key responsibilities

• Monitor and evaluate a sampling of calls, chats, and emails, reporting results to relevant stakeholders
• Participate in calibration sessions and internal quality audits to ensure scoring consistency and process improvements
• Maintain strong program knowledge and contribute to quality task forces with business stakeholders

Required qualifications

• High School Diploma or GED required; Associate's degree in a related field preferred
• 3-5 years of experience in banking and quality assurance required
• Proficiency in Microsoft Office applications
• Must reside in the United States with a valid U.S. address
• Self-starter with the ability to multi-task and work under pressure