Seasonal Support Representative

Job Summary

A company is looking for a Seasonal Support Representative to assist summer camp clients and families.

Key Responsibilities:

• Correspond with camp staff and parents via email and phone
• Triaging calls and help tickets, and escalating cases as necessary
• Troubleshoot issues within the system and process payments and refunds

Required Qualifications:

• Prior experience in a fast-paced customer support role
• Willingness to work a consistent 40 hours per week during the summer
• Ability to learn and engage with software quickly
• Empathy and diplomacy for handling difficult conversations
• Strong multitasking and critical thinking skills