Seasonal Support Specialist
Job Summary
Providing technical support remotely, the seasonal Support Specialist Tech will serve as the primary contact for all technical inquiries from internal and external customers, utilizing software solutions and personal knowledge to resolve issues efficiently.
Key responsibilities
- Deliver technical support through phone, email, and chat while interpreting customer needs and identifying resolutions
- Utilize remote desktop control to troubleshoot and resolve technical issues for users
- Document and track customer interactions accurately while adapting to changes in user demands and processes
Required qualifications
- High school diploma or equivalent
- Minimum of 1 year of related work experience
Complete Job Description
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