Seasonal Tax Customer Support

Job Summary

A company is looking for a Remote Tax Customer Support Representative - Seasonal.

Key Responsibilities

• Provide product support to customers via email and live chat without offering tax advice
• Participate in meetings and provide feedback on customer interactions
• Work evenings and weekends during the tax season (December to April)

Required Qualifications

• 3 years of experience in a customer-facing role with live chat and ticketing platforms
• Ability to work within customer service metrics like CSAT and First-Time Response SLAs
• Prior tax experience or strong understanding of federal and state tax regulations
• Comfortable handling Personally Identifiable Information (PII) and Tax Return Information (TRI)
• Proactive in sharing insights for improving processes and enhancing customer experience