Seasonal Tech Support Agent

Job Summary

A company is looking for a Customer Service/Tech Support Agent for a remote, seasonal position.

Key Responsibilities

• Provide support to customers via phone, email, and chat to resolve inquiries and technical issues
• Document interactions and maintain customer information accurately
• Collaborate with internal teams to improve knowledge base and assist in issue resolution

Required Qualifications

• High school diploma or GED equivalent
• Minimum of three years of experience in technical support or customer service
• Proficiency in browser-based programs and basic understanding of Microsoft Office applications
• Ability to multitask and manage a high volume of customer interactions
• Experience with Salesforce is a plus