Seasonal Technical Support Agent
Job Summary
Providing first-level technical support, the seasonal Tier I Tech Support Agent will troubleshoot common technical issues for Franchisees and their staff remotely while ensuring efficient resolution of customer inquiries.
Key responsibilities
- Respond to customer support requests via phone, email, or ticketing system
- Diagnose basic technical issues and provide solutions to customers
- Escalate complex issues to Tier 2 support or the Tech Support Manager when necessary
Required qualifications
- High school diploma or equivalent required
- Experience in a customer service or technical support role preferred
- Familiarity with computer systems and common software troubleshooting
- Demonstrated ability to provide excellent customer service under pressure
- Willingness to learn new technologies and processes
Complete Job Description
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