Seasonal Trust and Safety Agent

Job Summary

A company is looking for an Operations Agent - Trust and Safety (Contract).

Key Responsibilities

• Provide inbound and/or outbound customer service for users in crisis
• De-escalate and educate callers while resolving incidents related to marketplace safety
• Investigate Trust and Safety cases and gather necessary documentation for claims

Required Qualifications

• 3+ years of experience in a non-scripted contact center or related field
• 2+ years of experience in a fast-paced, high-volume environment
• Experience in the veterinary clinic/pet industry is preferred
• High school diploma
• Ability to work independently and make quick decisions under pressure