Second Line Support Engineer
Job Summary
Providing second line technical support, the full-time Second Line Support Engineer will handle escalated cases, analyze unresolved user issues, and support Microsoft cloud technologies while working flexibly between home and the office.
Key responsibilities
- Provide second line technical support for escalated tickets and user inquiries, ensuring resolution within agreed SLAs
- Support users across Microsoft cloud technologies, including Microsoft 365, Azure Active Directory, and Azure Virtual Desktop
- Contribute to the Knowledge Base by creating and updating articles, while proposing service improvements as needed
Required qualifications
- Advanced understanding of IT principles, including hardware, software, networking, and cloud computing
- Proficient in troubleshooting Windows 11, Active Directory, and Microsoft 365 services
- Minimum of 1-2 years of experience in a corporate IT environment, such as Help Desk or Service Desk
- Excellent spoken and written English skills at C1/C2 level
- Familiarity with Microsoft certifications and ITIL principles is advantageous
Complete Job Description
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