SecOps Technical Success Manager

Job Summary

Empowering customers to enhance their security outcomes, the remote SecOps Technical Success Manager will manage post-sales engagements, ensuring value realization from Zscaler SecOps solutions while collaborating with sales teams to drive renewals and account expansion.

Key responsibilities

• Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions
• Provide ongoing education and strategic guidance to help customers achieve their cybersecurity goals
• Conduct regular executive business reviews and champion customer needs internally with technical, product, and sales teams

Required qualifications

• 3+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar client-facing role at a SaaS cybersecurity company
• 2+ years managing a book of business with an average ARR of $200,000+
• Solid understanding of cybersecurity concepts and technologies, including endpoint security and incident response
• Strong data analysis skills to review customer performance metrics and deliver actionable insights
• Demonstrated experience integrating generative AI tools into daily workflows to enhance productivity