Secret Cleared ServiceNow Analyst

Job Summary

Leading the requirements gathering and process design, the full-time remote Senior Technical ServiceNow Business Analyst will bridge federal business stakeholders and technical teams, translating complex mission requirements into scalable ServiceNow solutions while ensuring compliance with federal standards.

Key responsibilities

• Lead client workshops to elicit, analyze, and document business requirements aligned with agency mission goals
• Translate high-level business needs into user stories and functional specifications within Agile/Scrum frameworks
• Conduct gap analysis to identify discrepancies between legacy processes and ServiceNow functionality

Required qualifications

• U.S. Citizenship and ability to obtain and maintain a Secret Level security clearance
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 5+ years of experience as a Business Analyst, with at least 3 years focused on the ServiceNow platform
• Proven experience in federal contracting environments (DoD, DHS, or Civilian agencies)
• ServiceNow Certified System Administrator (CSA) is required