Securities Industry Essentials Representative

Job Summary

A company is looking for a Service Representative to provide customer support to financial professionals and their assistants.

Key Responsibilities

• Provide phone and email support to financial professionals and their assistants in a timely manner
• Maintain service standards for responsiveness, accuracy, and customer satisfaction
• Educate users on self-service tools and collaborate with internal teams to resolve inquiries

Required Qualifications

• College degree or equivalent experience preferred
• 1-3 years of customer service experience, ideally in financial services
• Exposure to brokerage operations or related platforms is a plus
• FINRA Securities Industry Essentials (SIE) preferred or willingness to obtain
• Series 99 license encouraged over time