Security Incident Responder (Japanese)

Job Summary

A company is looking for a Security Incident Responder (Japanese Speaking) to work remotely.

Key Responsibilities

• Serve as the first line of support for customer issues related to managed security services
• Monitor internal infrastructure and customer events using alert systems
• Respond to incident tickets and ensure effective task assignment to internal teams

Required Qualifications

• Bachelor's Degree and/or equivalent experience
• Fluency in English and Japanese (Mandarin is a plus)
• Experience in a Customer Support role or similar
• Basic knowledge of internet protocols, including DNS and HTTP
• Ability to work specific shifts including Wednesday afternoons and Thursday to Saturday