Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
Security Support Analyst
Job Summary
A company is looking for a Security Support Analyst for a remote position in the United States.
Responsibilities:
- Leverage technical and cybersecurity expertise to deliver exceptional customer service, troubleshooting, and technical support for a variety of use-cases
- Triage customer issues to find the optimal path for resolution while maintaining assigned projects and customer communications
- Organize, update, and maintain Security Support Center and support request documentation
Qualifications:
- Comfort and experience handling inbound and outbound customer calls
- Experience using support ticket management systems (e.g., Zendesk, Jira)
- Experience meeting service level agreements (SLAs)
- 5+ years of systems administration, NOC/SOC, or support of Security relates SaaS solutions required
- Customer-facing technical support experience required (e.g., level II/III IT helpdesk, SOC call center, on-call IR or DevOps/SRE team)
Register free for worksheets, guides, and on-demand coaching to support your job search.
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Create a free account to begin your remote job search with our expert-vetted listings, resume tips, and career tools.
