Security Technical Support Manager

Job Summary

Leading a team of Security Support Agents, the full-time salaried Security Technical Support Manager will oversee daily operations, ensure service excellence, and manage personnel while working remotely.

Key responsibilities

• Deliver leadership and oversight to the Security Technical Support Team, including direct supervision of Supervisors and Agents
• Manage day-to-day operations, ensuring adherence to service standards and effective resolution of support requests
• Develop and maintain training programs and instructional materials to enhance team performance and service delivery

Required qualifications

• BS/BA degree preferred or equivalent relevant work experience
• Minimum of two years' progressive leadership experience in customer-facing Support and Delivery teams specializing in Asset Protection Security services
• Demonstrated expertise in technical problem-solving and business process development
• Exceptional written and verbal communication skills for effective interaction with various stakeholders
• Proficiency in Microsoft Office software tools