Senior Account Associate

Job Summary

A company is looking for a Senior Account Associate, Renewals.

Key Responsibilities

• Nurture customer relationships throughout the renewal lifecycle to maximize retention rates and mitigate churn risk
• Identify cross-sell and up-sell opportunities during the renewals cycle and educate customers on product benefits
• Maintain a healthy pipeline by logging sales and renewal activities, customer data, and status within internal systems

Required Qualifications

• 5+ years of experience in account management, software renewals, or customer success with enterprise customers
• Experience managing an end-to-end sales cycle and handling objections at the C-suite level
• Familiarity with the Atlassian product suite and CRM tools (Salesforce preferred)
• Experience working with channel partners and resellers
• Interest in agile ways of working, project management, and IT service management