Senior Account Management Manager

Job Summary

A company is looking for a Senior Manager of Account Management to lead and scale their account management function.

Key Responsibilities

• Manage KPIs including Churn, CSAT, and response SLAs
• Design and implement account management workflows and communication strategies
• Conduct business reviews and provide feedback to ensure communication quality

Required Qualifications

• 8+ years in Account Management or Customer Success, with 2-5 years in a leadership role
• Experience in building processes for scalable success
• Proficient in Salesforce (or similar CRM) and Excel for data analysis
• Ability to manage complex workflows across different time zones and cultures
• Strong adaptability in a fast-paced environment