Senior Account Management Manager

Job Summary

Leading a high-performing team, the full-time Senior Account Management Manager will drive retention, expansion, and customer value realization in a remote environment while ensuring operational rigor and building executive partnerships.

Key responsibilities:

• Manage, develop, and motivate a team of Account Managers to protect and secure revenue
• Own retention and growth performance, driving quota attainment through upsell and cross-sell strategies
• Oversee strategic account planning and mobilize cross-functional execution to enhance customer outcomes

Required qualifications:

• 7-10+ years in account management or customer success, with 3-5+ years in leadership roles within cybersecurity, SaaS, or managed services
• Proven success in exceeding retention, expansion, and revenue targets in complex enterprise environments
• Strong executive presence with the ability to build trust with CISOs and business executives
• Deep experience in managing complex renewals and high-stakes commercial negotiations
• Bachelor's degree in Business, Cybersecurity, or a related field; MBA or advanced certifications are a plus