Senior Account Management Manager
Job Summary
Managing a team of Account Managers and Account Specialists, the full-time Senior Account Management Manager will oversee service delivery to retirement plan sponsors, advisors, and TPAs, while working in a hybrid environment.
Key responsibilities
- Set the service strategy and establish service standards for the team
- Resolve escalated issues and create processes to enhance customer satisfaction
- Evaluate team performance and make compensation recommendations
Required qualifications
- Bachelor's degree in business or related field, or equivalent work experience
- Ten years of retirement industry experience
- Five years of management experience
- Leadership skills to manage complex relationships
- Ability to grasp technical concepts and explain them to internal and external customers
Complete Job Description
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