Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager to join its customer success organization.

Key Responsibilities

• Develop and execute strategic account plans to drive customer adoption, satisfaction, and revenue growth
• Lead in-account expansion activities and manage the conversion of legacy customers to new licensing models
• Establish best practices for account management and mentor team members on cross-sell and upsell techniques

Required Qualifications

• 4-6+ years of enterprise software/SaaS account management experience
• Proven track record of meeting or exceeding expansion revenue targets
• Experience managing complex enterprise relationships and stakeholder networks
• Strong understanding of enterprise software licensing models and contract negotiations
• Demonstrated success in cross-selling and upselling within enterprise accounts