Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager (Healthcare).

Key Responsibilities

• Manage and resolve client support tickets related to safety software platforms
• Provide expert troubleshooting for technical and user-related issues
• Deliver client training on platform features to enhance user adoption

Required Qualifications

• Bachelor's Degree or equivalent education/training
• 3+ years of experience in a client-facing role, preferably in Healthcare SaaS or digital health technology
• Proficiency with Microsoft Office, especially Excel
• Previous experience in customer service or project management is preferred
• Ability to handle multiple projects and strict deadlines