Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager - East.

Key Responsibilities

• Act as a strategic partner to customers throughout their journey, including onboarding, renewal, and product expansions
• Identify opportunities for additional products in collaboration with the sales team to enhance customer success
• Serve as the main point of contact for escalations and issue resolution, while building strong relationships with key stakeholders

Qualifications

• 5+ years in a customer-facing role such as Account Management or Customer Success
• Experience collaborating with Account Executives, Technical Account Managers, and Executive Stakeholders
• Experience in a SaaS or technology company supporting SMB banks and/or credit unions is preferred
• High degree of ownership, customer empathy, and a proactive mindset
• Skill in using prompt engineering techniques with generative AI tools is a plus