Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization Team.

Key Responsibilities

• Provide consultative support during the sales process and lead implementation for the G&A solution
• Build and nurture strong client relationships through proactive outreach and exceptional customer service
• Manage escalated client issues and collaborate with internal teams to ensure operational excellence

Required Qualifications

• Bachelor's degree in business or related field, or equivalent experience
• Minimum of two years in a customer service or account management role preferred
• Advanced proficiency in Microsoft Excel and strong knowledge of Microsoft Office suite
• Extensive understanding of the FACTS Grant & Aid solution
• Experience with integrated AI tools to optimize workflows and client interactions