Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager, SMB.

Key Responsibilities

• Develop and execute strategic account plans to drive retention and revenue growth
• Serve as the primary point of contact for strategic accounts, ensuring their needs are prioritized
• Proactively identify upsell and cross-sell opportunities while managing partner agreement renewals

Required Qualifications

• Bachelor's Degree or equivalent experience with a High School degree/GED
• 4-6 years of account management or enterprise account management experience, preferably with restaurant owners
• Strong computer skills, with experience in Salesforce.com or similar CRM preferred
• Native-level fluency in English; fluency in Mandarin or Spanish is a plus
• Proven track record of success in meeting and exceeding goals