Senior Account Manager

Job Summary

Managing a portfolio of high-value strategic accounts, the full-time Senior Account Manager will own commercial conversations, identify expansion opportunities, and collaborate closely with Customer Success Managers in a remote environment.

Key Responsibilities

• Own and execute the expansion motion for a defined book of strategic accounts, identifying and closing upgrade and consolidation opportunities
• Lead commercial conversations related to upgrades, plan expansions, and contract changes from identification through signed agreement
• Maintain accurate opportunity tracking, pipeline forecasting, and account documentation in Salesforce

Required Qualifications

• Demonstrated success generating and closing expansion revenue from an existing book of business
• Experience navigating enterprise deal cycles with accounts in the 200+ employee range
• Strong commercial instincts and negotiation skills, comfortable owning upgrade and contract conversations end-to-end
• Some experience with cold outbound or self-sourced prospecting
• Salesforce proficiency for opportunity management and account documentation