Senior Account Manager

Job Summary

To ensure the complete post-sale success and satisfaction of Tier 1 customers, the full-time remote Senior Account Manager will manage client relationships, oversee customer satisfaction and retention, and collaborate with internal teams to address client needs and drive solutions.

Key responsibilities

• Build and maintain trusting relationships with clients, from operational leadership to C-suite
• Oversee reporting and data requirements while ensuring customer satisfaction and retention for a complex client portfolio
• Identify and mitigate risks to client satisfaction, coordinating with internal teams to resolve escalated issues

Required qualifications

• 5+ years of direct account management or relationship management experience in the healthcare sector
• Strong knowledge of commercial health insurance and pharmacy benefits
• Proven experience working strategically with diverse and complex clients
• Bachelor's degree or equivalent experience required
• Exceptional executive-level communication and interpersonal skills