Senior Account Manager

Job Summary

Managing and growing key customer accounts, the remote Senior Account Manager will foster relationships with stakeholders, identify growth opportunities, and collaborate cross-functionally to ensure customer success and satisfaction.

Key responsibilities

• Engage with executive contacts early, providing updates and driving Executive Business Reviews to ensure alignment on ROI
• Establish and maintain strategic relationships with customers, promoting adoption and addressing potential risks to secure renewals and expansions
• Utilize data insights to enhance customer engagement and identify opportunities for growth across accounts

Required qualifications

• 5+ years of account management or customer success experience in a B2B SaaS startup
• Proven track record of managing high-touch healthcare and enterprise customer relationships
• Experience achieving and surpassing renewal, retention, and upsell targets
• Strong operational skills with a focus on driving organizational efficiencies and customer satisfaction
• Familiarity with CRM software (preferably Salesforce) and G Suite applications