Senior Account Manager

Job Summary

Owning a portfolio of high-value clients, the full-time Senior Account Manager will manage relationships, drive account retention, and execute strategic initiatives remotely, ensuring program success and long-term partnership value.

Key responsibilities

• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact for operational needs and strategic initiatives
• Drive account retention by proactively addressing service issues and ensuring consistent program execution while managing annual revenue growth
• Develop and execute account strategies that drive success, improvement, and targeted expansion, utilizing data to inform decisions and demonstrate value

Required qualifications

• 5+ years of experience in account management, client services, or healthcare consulting in a client-facing role
• Proven track record of exceeding performance metrics and retaining a book of business through contract renewals
• Strong organizational skills with experience managing multiple accounts or workstreams simultaneously
• Data-driven mindset with experience analyzing clinical outcomes and marketing data
• Familiarity with health plan operations and complex contracting within health systems