Senior Account Manager

Job Summary

Owning the full customer relationship from onboarding through renewal and expansion, the full-time Senior Account Manager will manage a high volume of accounts remotely, driving customer value, platform adoption, and long-term partnerships while leveraging AI tools for strategic engagement.

Key responsibilities

• Manage a high volume of accounts with proactive engagement to drive customer value and adoption
• Develop territory strategy plans using multiple data points to enhance adoption and customer sentiment
• Manage renewal, expansion, and cross-sell cycles to protect revenue retention

Required qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• 8+ years of sales lifecycle management, account management, or customer success experience in SaaS
• Strong business acumen with experience driving transformation outcomes using complex software
• Skilled negotiator with experience managing multi-month renewal and expansion cycles
• Deep understanding of sales operations, GTM strategies, methodologies, and KPIs