Senior Account Manager

Job Summary

To support the Gaps in Care team, the full-time remote Senior Account Manager will maintain and enhance client relationships, identify growth opportunities within complex health plan accounts, and ensure client satisfaction and retention through strategic solutions.

Key responsibilities

• Maintain and enhance client relationships by developing strategies aligned with client and internal business objectives
• Identify expansion opportunities and improve portfolio performance by understanding client needs and strategic initiatives
• Act as a consultative partner to clients, ensuring successful service delivery and accountability for contractual obligations

Required qualifications

• Bachelor's degree
• 6 years of experience managing complex health plan customers and successfully growing and retaining accounts
• Strong understanding of quality performance programs such as HEDIS and Medicare Stars
• Experience using Salesforce tools
• Ability to prioritize tasks and creatively solve problems while maintaining high levels of customer satisfaction