Senior Account Manager
Job Summary
Owning service delivery for a portfolio of complex, high-value accounts, the full-time Senior Account Manager will coordinate operational teams to resolve client issues, lead escalation resolutions, and proactively monitor account health while mentoring junior team members.
Key responsibilities
- Serve as the operational point of contact, ensuring service commitments are met for high-value accounts
- Coordinate across multiple operational teams to resolve client issues and prevent recurrence
- Lead escalation resolutions and maintain tracking for systemic issues while presenting performance data to clients
Required qualifications
- Bachelor's degree or equivalent in a related discipline
- 6+ years of experience in TPA, health plan administration, or healthcare service delivery
- Working knowledge of ERISA, COBRA, ACA, and plan funding mechanisms
- Experience managing escalations and cross-functional resolution efforts
- Prior leadership or mentoring experience
Complete Job Description
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