Senior Account Manager
Job Summary
Owning senior-level client relationships, the full-time Senior Account Manager will manage complex website initiatives across WordPress, Drupal, and Shopify platforms while guiding clients through decisions on scope, budget, and technical feasibility in a remote environment.
Key responsibilities
- Lead strategic conversations related to website roadmaps and enhancements while acting as a trusted advisor to clients
- Proactively identify and communicate risks related to project scope, budget, and timelines, providing mitigation strategies
- Ensure alignment between client expectations and internal delivery teams, holding both accountable to agreed-upon decisions and timelines
Required qualifications
- At least six years of experience in a full-service digital agency with senior-level client ownership
- Proven experience managing complex website builds and ongoing support engagements on WordPress, Drupal, and/or Shopify
- Strong understanding of website strategy, design, and development workflows
- Experience partnering closely with project managers, strategists, designers, and developers
- Familiarity with project management software and financial tracking tools common to digital agencies
Complete Job Description
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