Senior Account Manager

Job Summary

To support client initiatives, the full-time Senior Account Manager will provide complex level support for Employer Account Executives and Employer Groups, driving communications and program recommendations in a remote setting.

Key responsibilities

• Resolve issues and ensure member satisfaction by coordinating with operational units and implementing process improvements
• Collaborate with account executives to build business cases and lead client-facing initiatives, including performance standards and cost justifications
• Document client interactions in Salesforce CRM and support Employer Group retention through proactive issue resolution and relationship management

Required qualifications

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience
• 5 years of Client Service/Account Management experience
• Eligibility to work in the United States without the need for work visa or residency sponsorship
• Demonstrated ability to develop effective selling messages and presentations
• Strong interpersonal skills for facilitating meetings and building consensus across departments