Senior Account Manager

Job Summary

Managing a team of Account Managers, the full-time Senior Account Manager will ensure exceptional customer service, build strong relationships with Property Management and Board Members, and oversee account management operations in a fully remote environment.

Key Responsibilities

• Coach, train, and develop a Team of Account Managers to enhance customer relations
• Facilitate communication and collaboration between internal departments to improve operational efficiency
• Manage escalation and action trackers, ensuring timely resolution of issues and completion of tasks

Required Qualifications

• Bachelor's degree (B.S.) and/or a minimum of eight years of related experience
• Previous leadership and/or coaching experience
• Background in cable or telecommunications, particularly with bulk agreements, preferred
• Proficiency in Microsoft Office, Excel, and PowerPoint
• Ability to organize and prioritize effectively