Senior Account Manager

Job Summary

To drive long-term account retention and customer satisfaction, the full-time Senior Account Manager will strategically manage a portfolio of high-value accounts, develop executive-level relationships, and collaborate with cross-functional teams in a remote environment.

Key responsibilities

• Develop trusted advisor relationships with executive stakeholders across assigned customer accounts
• Own and execute strategic account plans that align customer objectives with VPL's solutions and long-term growth strategy
• Serve as the primary escalation point for complex customer issues, coordinating cross-functional teams to ensure timely resolution

Required qualifications

• 7+ years of strategic account management, customer success, or business development experience in a B2B environment
• Healthcare, pharmacy, medical supply chain, or logistics industry experience preferred
• Demonstrated success managing enterprise or strategic customer accounts with executive-level stakeholders
• Proven ability to execute account touch plans while consistently achieving retention and customer satisfaction goals
• Advanced proficiency in Microsoft Office and CRM platforms such as Salesforce