Senior Account Manager

Job Summary

Driving portfolio growth and acting as a trusted advisor, the full-time Senior Account Manager (Franchise Development) will manage high-value franchise enterprise accounts remotely, focusing on strategic partnerships, proactive retention, and revenue expansion.

Key Responsibilities

• Develop deep relationships with C-level executives and franchise leaders to align digital strategies with revenue goals
• Monitor portfolio health metrics to proactively identify and resolve risks, ensuring high client satisfaction and retention rates
• Take accountability for portfolio revenue outcomes, facilitating Quarterly Business Reviews and identifying upsell opportunities

Required Qualifications

• 5+ years of experience in digital marketing account management or client success within a fast-paced agency
• Proven expertise managing complex franchise or multi-location B2B accounts
• Demonstrated track record of achieving revenue targets, upsells, and retention metrics
• Experience in building relationships and presenting to C-suite and VP-level stakeholders
• Solid proficiency in key digital marketing channels and CRM platforms (e.g., Salesforce, HubSpot)