Senior Account Manager
Job Summary
Managing end-to-end implementation and account management for Scholarship Granting Organizations, the full-time Senior Account Manager will provide high-level client support and drive product utilization while working remotely.
Key responsibilities:
- Lead the implementation of the Grant & Aid solution tailored to client needs and provide consultative support during the sales process
- Build and maintain strong client relationships through proactive outreach and exceptional customer service
- Manage escalated client issues and collaborate with internal teams to ensure operational excellence and compliance standards are met
Required qualifications:
- Bachelor's degree in business or related field, or equivalent experience
- Minimum of two years in a customer service or account management role preferred
- Advanced proficiency in Microsoft Excel, including pivot tables and data analysis
- Strong knowledge of the FACTS Grant & Aid solution
- Experience with integrated AI tools to optimize workflows and client interactions
Complete Job Description
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