Senior Account Manager

Job Summary

A company is looking for a Senior Account Manager.

Key Responsibilities:

• Manage a portfolio of approximately 50 accounts
• Drive customer onboarding activities and training
• Nurture relationships with larger customers, increase adoption and retention, and monitor satisfaction

Required Qualifications:

• 4+ years of customer-facing experience as a Customer Success Manager
• Experience in increasing satisfaction, driving adoption, retention, and revenue expansions
• Ability to work with complex, multi-divisional, multi-geographical customers
• Strong leadership, project management, and presentation skills
• Experience with tokenization, payment processing, cryptology, and security products desired