Senior Account Manager - Legal Services

Job Summary

Leading a large-scale legal eBilling operation, the full-time Senior Account Manager - Legal Services will oversee a team of professionals, ensuring service delivery, client satisfaction, and operational excellence in a remote environment.

Key responsibilities

• Oversee contracted operations to meet client and employee needs while managing a high-performing team
• Manage client relationships and ensure high levels of customer satisfaction through regular communication and service reviews
• Drive operational excellence across all invoice lifecycle stages and lead escalations involving billing disputes and compliance concerns

Required qualifications

• Bachelor's degree in Finance, Accounting, or a related field, or equivalent experience
• 5 or more years of experience in leading eBilling, Billing, and Compliance service delivery
• Ability to manage a P&L, including forecasting and budget management
• Expert knowledge of Aderant BillBlast and legal eBilling workflows
• Advanced proficiency in MS Office and financial software, with strong customer service skills