Senior Account Services Lead

Job Summary

Leading a team of Account Services Analysts and Specialists, the full-time Senior Account Services Lead will ensure the successful delivery of technical services to clients while driving customer satisfaction and operational excellence in a remote environment.

Key responsibilities

• Provide leadership and mentorship to the Account Services team, setting goals and performance expectations aligned with business objectives
• Act as an escalation point for complex customer issues, developing strong relationships and advocating for customer needs
• Oversee service delivery processes, collaborating with internal teams to enhance service offerings and monitor key performance indicators

Required qualifications

• 3+ years of experience in technical account management or customer success, with a proven leadership background
• Familiarity with CRM, ticketing, and service management tools, along with strong analytical skills
• Excellent communication and stakeholder management skills, ensuring adherence to best practices in technical account services
• Demonstrated ability to manage customer relationships and resolve complex technical challenges
• Proven leadership and problem-solving abilities, with a focus on driving process improvements and efficiency