Senior Account Support Representative

Job Summary

Supporting the sales teams with existing customers, the full-time Senior Account Support Representative will manage account operations, process orders, and ensure effective communication with internal departments and clients in a remote setting.

Key responsibilities:

• Provide order processing and manage account operations for assigned accounts, including handling Salesforce queue and responding to customer inquiries
• Communicate proactively with internal teams to ensure smooth product and service delivery to customers
• Assist account teams with onboarding new customers and support deal registration for new products

Required qualifications:

• Bachelor's Degree or equivalent experience in Business Administration or related field
• 6+ years of experience in sales operations, business analysis, or project management
• Experience interfacing with senior executives, customers, and vendors
• Proficiency in Salesforce.com or similar CRM system
• Excellent analytical and reporting skills