Senior Adoption Specialist

Job Summary

Leading AI-enabled adoption strategies for complex transformation programs, the full-time Senior Adoption Specialist will develop innovative methods and team capabilities while mentoring junior specialists in a remote environment.

Key responsibilities

• Lead adoption and OCM streams across large-scale ServiceNow transformations, serving as the primary advisor to client stakeholders
• Define and evolve next-generation OCM methods, integrating AI tools and designing end-to-end adoption ecosystems
• Mentor junior OCM/adoption specialists and contribute to building an AI-enabled Adoption Center of Excellence

Required qualifications

• 6-10 years of experience in OCM, adoption, or transformation consulting
• Proven experience leading adoption on enterprise platform programs, ideally ServiceNow
• Demonstrated use of AI tools to enhance delivery outcomes
• Strong executive communication and stakeholder management skills
• Experience shaping or evolving delivery methods