Senior Advertiser Support Specialist
Job Summary
To support the growth of advertiser services, the full-time Senior Advertiser Support Specialist will manage complex advertiser cases, investigate issues related to ads policies and product behavior, and collaborate with cross-functional teams to enhance the advertiser support experience in a remote environment.
Key responsibilities
- Own and resolve advertiser cases, including sensitive escalations, while communicating clear next steps
- Develop expertise in advertiser workflows and identify areas for improvement based on ticket themes and service metrics
- Collaborate with various teams to surface feedback and implement durable solutions for recurring issues
Required qualifications
- 6+ years of experience in customer support, ads operations, or related fields with a focus on high-impact cases
- Strong investigative judgment and ability to translate ambiguous signals into actionable insights
- Experience improving support processes, knowledge bases, and escalation workflows
- Familiarity with AI technologies and coding (e.g., Python) for automating tasks
- Understanding of advertiser workflows, ads ecosystems, and policy enforcement
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,964 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
