Senior Advisor Contact

Job Summary

Supporting service advocates in resolving complex customer issues, the full-time Senior Advisor Contact will serve as a subject matter expert for escalated complaints, assist in daily departmental activities, and drive continuous improvement efforts in a remote environment.

Key responsibilities

• Act as the primary resource for senior leadership to resolve escalated member/provider complaints and issues
• Assist the supervisor with daily departmental activities and provide guidance to less experienced service advocates
• Support continuous improvement initiatives by identifying and resolving operational problems

Required qualifications

• Minimum 3+ years of experience in customer service, healthcare operations, or a related field
• Demonstrated expertise in resolving complex member/provider issues and complaints
• Experience in providing guidance and mentoring to team members
• Proficiency with standard business practices and operational policies
• High school diploma, GED, or equivalent qualification