Senior Advocacy Coordinator

Job Summary

A company is looking for a Senior Advocacy Coordinator to manage escalated customer interactions in auto finance.

Key Responsibilities:

• Manage inbound calls to resolve escalated issues and perform outbound follow-ups
• Research and resolve customer and regulator complaints while identifying compliance risks
• Serve as a subject matter expert and participate in special projects for process enhancements

Required Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of Auto Finance Loss Mitigation experience
• At least 1 year of experience using Google Suite or Microsoft Office