Senior Advocacy Coordinator

Job Summary

Seeking a purpose-driven Senior Advocacy Coordinator to work full-time from home, who will manage complex escalations, advocate for customers, and collaborate across teams to deliver exceptional service outcomes.

Key responsibilities:

• Investigate and resolve complex customer and regulatory complaints
• Handle escalated customer interactions through inbound and outbound calls
• Analyze service trends and provide actionable feedback to drive process improvements

Required qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of Customer Service or Call Center experience
• At least 1 year of experience using Google Suite or Microsoft Office