Senior AI Interaction Designer

Job Summary

A company is looking for a Sr. AI Interaction Designer to lead the design of intelligent interaction models for complex global enterprises.

Key Responsibilities

• Architect advanced interaction models and automated scoring processes across various communication channels
• Own and execute proof of concept engagements, including requirements gathering and outcome presentations
• Collaborate with cross-functional teams to support deal cycles and ensure customer success

Required Qualifications

• 4+ years of experience in Conversation Intelligence or Speech Analytics
• Proficiency in constructing automated scoring models for quality assurance
• Demonstrated ability to correlate interaction data to business outcomes
• Deep understanding of the contact center industry and relevant KPIs
• Strong project management skills to manage complex deal cycles